Refund Policy

Unused credit

You can ask for a refund of credit you have not used within 14 days of adding it. Email [email protected] from your account's email address. We refund to the original payment method.

What is not refunded

• Credit that has already been used for bowls or fish, including time when a bowl existed but was stopped.
• Payment processing fees charged by the payment provider.
• Credit used in breach of the Acceptable Use Policy.
• Credit added more than 14 days before the request.

Outages

If an outage on our side, or on a bowl seller's side, stops you from using a bowl, we add the affected time back to your balance as credit. Tell us the bowl name and the time, or we will apply it when we find the outage ourselves.

Credit added by the team

Credit added by the team during early access is not a payment and cannot be refunded or cashed out.